Topic: Carviewer problem

[skot71]

Has anyone ever had this error pop up?  I was using Carviewer, had done the print screen to paste into Photoshop for one view, and it worked.  When I went to click back on Carviewer, it had an error message, but it disappeared before I could read it.  I think as soon as I clicked back on Carviewer it quit.  When I tried to relaunch it, I got the following message. I'm running Windows 7.  I had a copy of Carviewer on my flash drive, and copied it to my computer, but that didn't fix it.  Any ideas?  Thanks in advance!

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[DawsonvilleBill9]

I've never seen that before I don't think?

[Robert Vining]

Me either... that's a first for me

[Sage]

Try going to Start > Run > Dxdiag > Enter > and then click the 'Display' tab. Check to see if both DirectDrawAcceleration and Direct3DAcceleration are enabled. If one or both are not enabled then you may have a problem with your video card as, I believe, the error code is related to Direct3D.

[skot71]

Thanks Sage!  I'll try that tonight, or tuesday, when I'm back from vacation.

[skot71]

For both DirectDrawAcceleration and Direct3DAcceleration it says "not available" when I do that.  Any other ideas?  Thanks for the help!  It's much appreciated.

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[Sage]

From what I can find online, your video card seems to be integrated into your computer (Dell?). It also seems to be made by Intel. Can you find current / updated drivers for your video card online? Maybe either from the manufacturer (Dell?) or Intel? I would think / hope that updating your video drivers will fix the problem.

Another thought...did you happen to get a disc with your computer? You might be able to re-install your video drivers from it.

[skot71]

Thanks Sage.  Bought the computer used on Craigslist.  So no discs.  I will try to find updated drivers and go from there.

[skot71]

Computer checked online and said driver was up to date.  Ugh.

[Sage]

1. Did this just start happening (as in...it worked before)?
2. Did anything change recently?
If something changed recently...
3. Did you try 'System Restore'? (Start>All programs>Accessories>System Tools> System Restore).

If CarViewer worked before and if something changed recently (it could something as innocuous as a Windows Update) and you know about when that was, you might be able to back up to an earlier Restore Point to when CarViewer worked.